qqvip Terms and Conditions

1General Provisions and Definitions

The key terms used in these terms and conditions are defined as follows:

• "Platform" — the qqvip website and all associated online services.
• "Member" or "User" — any person who has registered an account on qqvip or is using its services.
• "Gaming Activities" — slots, cricket betting, live casino and all other games available on the platform.
• "Funds" — any money deposited into or received in a member's account.
• "Bonus" — any promotional reward or credit issued by the platform.

These terms are governed by the laws of Bangladesh and the courts of Bangladesh shall have jurisdiction over any disputes. qqvip is committed to the principles of transparency and fairness and to maintaining an honest relationship with its users.

2Eligibility and Account Registration

The following requirements must be met to open an account and enjoy services on qqvip:

• You must be at least 21 years of age.
• You must provide genuine and verifiable personal information.
• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• Members of the same family or household may each enjoy the benefits separately.
• If the information provided at registration is found to be false, the account will be closed immediately.

2.1 Identity Verification (KYC)

qqvip may at any time request a copy of a government-issued ID, National Identity Card (NID), passport or driving licence from a member for identity verification purposes. Failure to provide this information may result in the withdrawal process being temporarily suspended.

3Account Security and User Responsibilities

Maintaining the security of your account is entirely your responsibility. The following points are mandatory:

• Do not share your login password with anyone.
• Log out properly every time after use.
• If you suspect any unauthorized use of your account, notify our support team immediately.
• Use a strong password and change it regularly.

qqvip will never ask for your password by email or chat. Any such request should be treated as fraudulent and reported to our support team.

4Deposit and Withdrawal Policy

The following policies apply to fund management on qqvip:

4.1 Deposits

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket and bank transfer.
• Deposited funds are generally credited to the account instantly.
• A record of each deposit transaction will be stored in your account history.

4.2 Withdrawals

• Minimum withdrawal amount: ৳500.
• Withdrawal processing generally takes 5–30 minutes.
• To submit a withdrawal request, sufficient verified funds must be available in the account.
• To withdraw bonus funds, the applicable wagering requirements must be met.
• Under anti-money laundering policy, it is preferable that withdrawals are made via the same method used for the deposit.

4.3 Fraudulent Transactions

If any transaction is found to be fraudulent, erroneous or unauthorized, qqvip reserves the right to cancel the transaction and, if necessary, suspend the account.

5Bonuses and Promotional Offers

Various bonuses and promotions are available on qqvip. Each bonus has its own terms which must be followed.

5.1 Welcome Bonus

• New members receive a 200% bonus on their first deposit, up to a maximum of ৳10,000.
• To withdraw this bonus, a wagering requirement of 20 times the total bonus amount must be met.
• The welcome bonus is granted only once per account.

5.2 General Bonus Policy

• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• Multiple bonuses cannot be used at the same time unless the promotion's terms explicitly permit it.
• qqvip reserves the right to modify, suspend or cancel any promotion.
• If irregularities or misuse of any bonus are detected, the bonus will be cancelled and action may be taken on the account.
• Detailed terms for each promotion can be found on that promotion's page.

5.3 VIP Cashback Program

Through qqvip's five-tier VIP program, you can advance to higher tiers by playing regularly and enjoy weekly cashback:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.4% weekly cashback
• Gold: up to 0.6% weekly cashback
• Platinum: up to 0.8% weekly cashback
• Diamond: up to 1.0% weekly cashback

6Gaming Rules and Fair Play

All gaming activities on qqvip are conducted under the following rules:

• All games use third-party audited Random Number Generators (RNG) — results are completely random and impartial.
• Once a result has been determined after a bet is placed, it cannot be changed by any party.
• If a game result is disputed due to a technical issue, qqvip may void that round and return the bet.
• In sports betting, if the result of an event is called into question, the official result will be considered final.

6.1 Odds and Betting Limits

qqvip reserves the right to change odds, betting limits and payout policies at any time. Members are advised to check the applicable limits before placing bets.

6.2 Errors and Technical Issues

If an incorrect payout occurs due to a software error or human mistake, qqvip reserves the right to correct the difference. In such a situation, qqvip will promptly notify the member and resolve the matter.

7Prohibited Activities

The following activities are strictly prohibited on qqvip:

• Any form of fraud, deception or attempt to gain unfair advantage.
• Misuse of the bonus system, such as creating multiple accounts or using false information.
• Attempting to gain an advantage in games by using software or automated tools.
• Attempting to gain unauthorized access to another member's account.
• Using the platform for money laundering or the transfer of illegal funds.
• Conducting any activity intended to damage qqvip's services or reputation.
• Threatening, harassing or abusive behavior toward other users.

8Account Suspension and Closure

8.1 Suspension by qqvip

qqvip may suspend or permanently close an account under investigation in the following circumstances:

• Suspected breach of the terms and conditions.
• Failure to provide identity verification documents.
• Fraudulent transactions or unusual gaming patterns.
• Instructions from a regulatory body or legal order.

8.2 Closure by Member

You may apply to close your account at any time by contacting us via 24/7 live chat or by emailing [email protected]. You will be given the opportunity to withdraw any remaining valid funds before the account is closed, though active bonuses will be cancelled.

9Limitation of Liability

To the maximum extent permitted by applicable law, qqvip will not be liable for:

• Games being interrupted due to internet connectivity issues.
• Any loss caused by a fault in the member's own device or software.
• Delays or issues caused by third-party payment service providers.
• Force majeure events such as natural disasters, cyber attacks or government restrictions.
• Account information falling into the hands of a third party due to the member's own negligence.

qqvip is committed to always taking reasonable measures to ensure the security and reliability of the platform.

10Privacy and Data Protection

Detailed information about the collection, storage and use of your personal data can be found in our Privacy Policy, which forms an integral part of these terms and conditions.

In summary, qqvip uses your personal information only for the following purposes:

• Identity verification and account management.
• Processing financial transactions.
• Fraud prevention and ensuring security.
• Fulfilling legal obligations.
• Providing customer service.

qqvip never sells your personal information to third parties. Where necessary (such as for payment processing), certain information may be shared only with trusted partners.

11Responsible Gaming

qqvip believes that online gaming is a form of entertainment — not a way to solve financial problems. We give responsible gaming the highest priority.

• Members can set their own daily, weekly, or monthly deposit and betting limits.
• If needed, there is an option to temporarily or permanently exclude yourself from the platform (self-exclusion).
• Our support team is available 24/7 to assist in Bengali.

To learn more about responsible gaming, visit our Responsible Gaming page.

12Changes to Terms & Termination

12.1 Right to Make Changes

qqvip reserves the right to amend or update these terms and conditions at any time. In the case of significant changes, members will be notified by email or through a notice on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

12.2 Termination of Agreement

Even if any clause of this agreement is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. These terms and conditions constitute the entire agreement between qqvip and the member and replace any prior oral or written understandings.

12.3 Contact

For any questions or concerns regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat: Direct assistance in Bengali through the platform.
• Email: [email protected]