qqvip Privacy Policy

1 Introduction and Scope

qqvip is a trusted platform providing online gaming and betting services in Bangladesh. We give the highest importance to the privacy of our users. This privacy policy describes the following:

• What types of personal information we collect.
• How and for what purposes that information is used.
• With whom your information may be shared.
• What measures we take to protect your information.
• Your rights and how to contact us.

This policy applies to all qqvip services, websites, mobile applications, and any related digital platforms. Do not use our platform if you are under 21 years of age.

2 Information We Collect

qqvip collects various types of information to provide its services. This information is gathered from two main sources:

2.1 Information You Provide Directly

When you register on our platform, open an account, or use our services, we collect the following information:

• Full name and date of birth (for age verification).
• Email address and contact information.
• National ID card or passport number (for identity verification).
• Financial information: bKash, Nagad, Rocket, or bank account details.
• Username and password.
• Any communication provided in support chat.

2.2 Automatically Collected Information

When you use our platform, the following information is automatically collected through technical means:

• IP address and device information.
• Browser type and version.
• Pages visited and duration of use.
• Information collected through cookies and similar tracking technologies.
• Gaming history, bet amounts, and transaction records.
• Login time and geographic location (approximate).

5 Data Protection and Security Measures

qqvip applies industry-standard security measures to protect your personal and financial information. Our security framework includes:

5.1 Technical Protection

• All data transfers are secured using SSL/TLS encryption technology.
• Sensitive information (such as passwords and financial data) is stored in encrypted form.
• Firewalls and intrusion detection systems are active to prevent unauthorized access to the system.
• Regular security audits and vulnerability assessments are conducted.

5.2 Account Security

• Two-Factor Authentication facility.
• Automatic logout after a set period of inactivity.
• Temporary account suspension in case of suspicious activity.
• Records of every login attempt are maintained.

5.3 Staff Training

All our staff are trained to comply with the privacy policy. Only authorized personnel can access information to the extent necessary.

6 Cookie Policy

qqvip uses cookies to improve your browsing experience. Cookies are small data files stored in your browser or on your device.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the platform, such as session management and security.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze website usage to improve our services.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause issues with accessing some features of the platform.

7 Data Retention Period

qqvip retains your personal information only for as long as necessary. The retention period depends on the type of information and applicable legal obligations:

• Active account information: For as long as the account remains active.
• Closed account information: A minimum of 5 years after account closure (as required by law).
• Financial transaction records: Up to 7 years (in accordance with financial regulations).
• Support conversations: Up to 2 years.
• Cookie and analytics data: Generally up to 1 year.

Once the defined retention period ends, your information is securely deleted or anonymized.

10 Third-Party Links and Services

Our platform may integrate third-party service providers (such as payment gateways and game software suppliers). These third parties have their own privacy policies. You are advised to review their own privacy policies before providing your information to their websites or services.

qqvip is not responsible for the privacy practices of third-party websites or services.

11 Changes to the Privacy Policy

qqvip may update or change this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A prominent notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will change.

Your continued use of the platform after changes have been made will indicate your agreement to the updated policy. We recommend reviewing this page regularly.